Kate Harrison

Did I just want someone at the end of the phone?

Sue was a referral from another company – but we did have other options. For example, [because she’s based so far away from us] did I just want someone at the end of the phone or did I want to bring in someone local instead? It was a worry for me at first. However, Sue’s excellent communication soon put my mind at rest. Her level of reliability is just what we need. She’s really nice to work with too!

She’s taken the time to understand our business and that was a big thing for me. She’s been with us from the start and understands the company’s organic growth. You can really see that in her work on the website and how she’s helped us bring all the different parts of the business under one banner. Even things like sourcing images for the website that fit in with our brand – she gets it.

I’ve got a marketing, PR and creative background so I’m quite specific in how I want things to look and sound. Sue’s provided that brilliantly and also gives me her own input.

She’s been integral to the rebrand. She’s been great on making the process seamless – from the website to the stationery. As marketing manager, she’s my creative arm. She puts my vision onto paper.

Kate Harrison, Marketing Manager, the Lane End Group, Thelwall, Warrington


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MDH Chartered Certified Accountants

“We have definitely won new business as a result of the website redesign”


  • Marketing consultancy
  • Web design

“I started my accountancy business from home with ten clients – and I had a website that was built on a template. It was good while we started off but as we grew, I knew I needed a better one. So I looked at sites I liked – including the one of my business coach, which was built by Sue Bromwich.

She’s more than a website person

I rang her and she came down to our offices to do an initial consultation. My colleague Natalie and I went really deeply into what we wanted with Sue and I realised quite quickly that she’s more than a website person – she’s a marketing consultant.

I love how meticulous she is on consistency

We talked about the dream and the vision as well as the detail and Sue pitched it all together. She helped with our marketing in terms of general strategy and also by introducing a new colour for our logo, which helps us stand out. She redesigned our brochures and a booklet, and applied the new logo consistently across them.

She helped me enormously

Sue also designed the website, including coming up with the icons to make our message clear and concise. We’ve had a bucketful of people comment on our website, saying how nice it is to see an accountant who represents what they are in the flesh. We have definitely won new business as a result of the website redesign and I believe we will continue to do so as we further systemise. What Sue has done also means the foundations have been laid for a further marketing drive – she helped me enormously.

We can measure our ROI on marketing

She helped me define what’s important at what time, and reined me in because sometimes I can charge ahead. She helped me make what was in my head clear to customers and to my team. She also taught me a lot, for example about Google Adwords. We can now get better data from our website and, with clear metrics in place, we can measure our ROI on marketing.

Nothing is ever too much trouble for Sue

Going forward, if I’ve got a marketing problem, Sue will be my first phone call.

It’s so easy to work with her. She really is determined and focused – and her piece de resistance is her enthusiasm and how much she cares.”

Michael Hemme FCCA, Director, MDH Chartered Certified Accountants


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Clarendon Carpentry Loft Conversions

Our website is great and does exactly what we want it to. It stays on the first page of a general google search with very little input from us, and we’ve had lots of enquires and complements coming from the site.


  • Web design
  • On-going website updates

“Sue came highly recommended by someone who was giving us some business support at the time and although we valued the recommendation, we were initially very sceptical about working with a web designer, who was not local to us.  We are of that generation that didn’t learn to use computers at school and so we’ve had to learn it all later in life and it doesn’t come easily. We are used to being able to go to an office and meet someone in person, so the idea of working through web chats and telephone conferencing was scary to say the least.

We needn’t have worried.  It was all a lot easier than we thought and once we got used to it, this way of working was so convenient and time efficient.  Sue introduced us to the technical side of things and the associated jargon very patiently and with great expertise, listening so carefully to our ideas and suggesting things in a way that made sense. We felt that we learned so much along the way and she made things that had always seemed so confusing and inaccessible to us, much clearer and easier to fathom.

Although there was quite a lot of work for us to do on the website content, because we wanted to be involved and feel that sense of ownership, it didn’t feel too onerous. Sue managed the whole project and time scale really efficiently, so that we all knew what needed to be done by when.  She was completely unflustered by changes or rethinks, always friendly and taking things in her stride.

All the paperwork was really clear and the costings and invoicing made sense.  We knew what we were paying for and the project even came out slightly under our original budget.  We also appreciated the way Sue made it clear that once the site had been developed we could become completely independent of her support if we wanted to, by doing things ourselves, or getting another website support company to do things for us.  She provided us with video tutorials and easily guides as to how to put blogs up and so on.

As it happens it made sense to just carry on working with Sue as she is so reliable and does things so quickly and at a very reasonable cost.  We’ve heard of other people having bad experiences and getting locked in to a web design company and getting charged endlessly for things they don’t understand.

Our website is great and does exactly what we want it to. It stays on the first page of a general google search with very little input from us, and we’ve had lots of enquires and complements coming from the site.

We can highly recommend SBL Media to any company wanting to develop a website, we feel we struck very lucky.”

John Nutting & Karen House, Owners, Clarendon Carpentry, Leicester

At Clarendon Carpentry Loft Conversions, we’re specialists in loft conversions, learn more about their work here: www.clarendoncarpentryloftconversions.co.uk

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SBS Ayrshire

“The Pay Per Click campaigns Sue’s created for us…have lead to a big increase in business.”

Pay Per Click – initial campaign
Pay Per Click – on-going updates

“Before we spoke to Sue, we weren’t getting very much traffic at all from our pay per click advertising. Sue was recommended to us so we decided to see if she could help us – and she certainly has – her service has been excellent.

The Pay Per Click campaigns Sue’s created for us – and she’s done the lot – have given us real results. We’ve had a big increase in enquiries and, even more importantly, these have lead to a big increase in business for us. We offer a number of key services and every aspect of our business has benefited in terms of sales.

She offers real value for money too, and using her services has been a worthwhile investment without a shadow of a doubt. Working with her has been a great move for us – really fantastic.

Her communication is excellent – she gets in touch on a regular basis to check that we’re getting enquiries. She takes a very keen interest in making sure the service is working as well as possible. She’s very proactive – and she also reacts very quickly to any changes we want to make.

Sue’s given us exactly what we’re looking for on our Pay Per Click advertising – we’re absolutely delighted with her.”

Stuart Burns, Director, SBS Ayrshire

SBS Ayrshire are leading suppliers of new and used process plant equipment and machinery to the food and beverage, chemical and pharmaceutical industries.

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Multiplex Engineering

“Sue knows her stuff and, better than that, cares about the service she provides”

“Sue has been working with Multiplex Engineering for approximately five years and during that time she has helped in creating and maintaining all our marketing from website to business cards. Sue has at all times been professional, diligent and understanding and it has been a pleasure to work with her.

Sue knows her stuff and, better than that, cares about the service she provides so we have full confidence she is trying to provide us with the best results from what budget is available.

Sue doesn’t just rest on what she knows – she finds the latest methods and thinks out of the box to ensure whether it’s pay per click or literature printing, the end product is the best it can be.”

James Ellis, Internal Sales Engineer, Multiplex Engineering

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Lane End Developments

“Sue delivered above expectations on our website.”


  • Initial website design
  • On-going website updates

“My issue was talking to web designers who didn’t ‘get it’. As one of our team had already worked successfully with Sue, we approached her about creating a new website for our business. With Sue, you know you’re talking to someone who is actually listening to what you want. So right from the start, she got what we were trying to do and developed a real grasp of what is quite a complex marketplace.

She understood our brief and delivered above expectations. Everything we wanted our website to look like, it does – that’s where she’s got the edge. There was no template from us and yet we love how it all flows through. It is ideal for our customers. We got exactly what we wanted…and more.

As our business has developed, she’s continued to help us with the site and her service on updates is perfect. We just give her a call and it’s always done really quickly. She’s always efficient and friendly, and nothing is ever an issue.

Sue always hits her deadlines – and she offers real value for money, which is important for any business.

I recommended her service to another business and I know they’ve found exactly the same excellent service from her. You definitely get what you’re looking for and more with Sue.”

Richard Harrison, Managing Director, Lane End Developments

Lane End Developments are specialists in registered provider partnerships. The focus of their business is sourcing land and delivering high quality developments in the North West of England for registered housing providers – they’re a market leader and a specialist in this sector.


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